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#235: AI Will Transform Contact Centres First
It looks likely that customer service and contact centres will be among the first business functions to be transformed by AI. And not a minute too soon!
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Ved Sen
#233: The Age of the Iceberg Organisation
An increasingly larger part of every business is going to be under the 'technology line', making the organisation look more like an iceberg.
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Ved Sen
#232: Will AI Propel or Disrupt Your Business?
The answer might lie in your ability to build a plan to enable AI at the core of your business, where your differentiation lives.
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Ved Sen
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#208 Gen AI and the end of BI?
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Technology Bursts Through The Creative Dam
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IEX #195: Golden Rules of Innovation III - The Organisation
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#204 The Story of Intelligence
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#203: The False Promise of the 'Quick Win'
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IEX 174: Exponential Strategies
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#231: Is Tech Leaving Culture Behind?
Dealing with the impact of accelerating tech on culture, organisations, and demand
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Ved Sen
#230: The Future of Planning Is Continuous
Plans are nothing, planning is everything.
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Ved Sen
#229: Scaling Corporate Innovation
How to define scale up structures for enterprise and organisational innovation.
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Ved Sen
Sense-Decide-Act: Super Powers
We live in sense-decide-act cycles, technology gives us super powers. .
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Ved Sen
#227: Why is Nobody Talking About This?
We are hurtling towards an economic and social disaster for ageing
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Ved Sen
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#226: How to Dream Big
There are some common patterns to reaching those truly ambitious goals.
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Ved Sen
#225: Strategy Needs Innovation
Strategy, Innovation, and Learning need to be tightly intertwined, for great outcomes.
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Ved Sen
Innovation Exchange
Innovation Exchange
A weekly newsletter with insights and updates on Innovation - spanning emerging technology, business, creativity, design, ideas, people, and occasionally philosophy.
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Kareem Abdul-Jabbar
Kareem Abdul-Jabbar
Kareem Abdul-Jabbar

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