Archive - Innovation Exchange

243: The AI Gear Shift

AI's value to speeding up discovery is more than its value in performing tasks and jobs of today.

Jun 16 •

March 2025

#242: TV is Dead, Long Live Television.

A Study of how change happens and how we should react to it - from TV to cars.

Mar 31 •

#241: AI & COMPLEX DECISIONS

AI is helping us automate complex decisions - this is why it's different and important. But what exactly makes decisions complex? And what kind of…

Mar 11 •

February 2025

#240: Thinking Systems

Your mental toolbox for framing and solving problems.

Feb 13 •

January 2025

December 2024

#236: Stop Saying 'Never'. Practice Saying 'What If...?'

The rate of change of technology including AI, coupled with other changes and volatility means that we need to break the shackles of our thinking.

Dec 30, 2024 •

November 2024

#235: AI Will Transform Contact Centres First

It looks likely that customer service and contact centres will be among the first business functions to be transformed by AI. And not a minute too soon!

Nov 25, 2024 •

October 2024

#233: The Age of the Iceberg Organisation

An increasingly larger part of every business is going to be under the 'technology line', making the organisation look more like an iceberg.

Oct 28, 2024 •

#232: Will AI Propel or Disrupt Your Business?

The answer might lie in your ability to build a plan to enable AI at the core of your business, where your differentiation lives.

Oct 15, 2024 •

September 2024

#231: Is Tech Leaving Culture Behind?

Dealing with the impact of accelerating tech on culture, organisations, and demand

Sep 16, 2024 •

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