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#235: AI Will Transform Contact Centres First
It looks likely that customer service and contact centres will be among the first business functions to be transformed by AI. And not a minute too soon!
Nov 25
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Ved Sen
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#235: AI Will Transform Contact Centres First
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October 2024
#233: The Age of the Iceberg Organisation
An increasingly larger part of every business is going to be under the 'technology line', making the organisation look more like an iceberg.
Oct 28
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Ved Sen
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#233: The Age of the Iceberg Organisation
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#232: Will AI Propel or Disrupt Your Business?
The answer might lie in your ability to build a plan to enable AI at the core of your business, where your differentiation lives.
Oct 15
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Ved Sen
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#232: Will AI Propel or Disrupt Your Business?
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September 2024
#231: Is Tech Leaving Culture Behind?
Dealing with the impact of accelerating tech on culture, organisations, and demand
Sep 16
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Ved Sen
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#231: Is Tech Leaving Culture Behind?
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#230: The Future of Planning Is Continuous
Plans are nothing, planning is everything.
Sep 9
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Ved Sen
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#230: The Future of Planning Is Continuous
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August 2024
#229: Scaling Corporate Innovation
How to define scale up structures for enterprise and organisational innovation.
Aug 19
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Ved Sen
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#229: Scaling Corporate Innovation
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Sense-Decide-Act: Super Powers
We live in sense-decide-act cycles, technology gives us super powers. .
Aug 12
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Ved Sen
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Sense-Decide-Act: Super Powers
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July 2024
#227: Why is Nobody Talking About This?
We are hurtling towards an economic and social disaster for ageing
Jul 8
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Ved Sen
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#227: Why is Nobody Talking About This?
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June 2024
#226: How to Dream Big
There are some common patterns to reaching those truly ambitious goals.
Jun 10
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Ved Sen
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#226: How to Dream Big
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#225: Strategy Needs Innovation
Strategy, Innovation, and Learning need to be tightly intertwined, for great outcomes.
Jun 3
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Ved Sen
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#225: Strategy Needs Innovation
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May 2024
#224: The Age of AI Assistants
What will drive adoption? And what about the future of jobs?
May 28
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Ved Sen
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#224: The Age of AI Assistants
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#223: Safety - The Cyberphysical World
Technology creates huge opportunities for better safety management, but it also creates significantly more problems. Here's a look.
May 14
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Ved Sen
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#223: Safety - The Cyberphysical World
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